Soalan Lazim Perkhidmatan

Frequently asked questions

Ordering



How do I order on the website?
A) If you haven't registered with the service yet:1. Select your product.2. Enter your mobile phone number and click on "Continue".3. Text ON to the 33112. 4. your product will be provided to you in a text message or as a download link to your mobile phone through the mobile network of your operator. B) If you've already registered with the service:1. Select your product.2. Enter your mobile phone number and click on "Continue".3. Enter your password and click on "Continue".4. your product will be provided to you in a text message or as a download link to your mobile phone through the mobile network of your operator. C) If you've already logged in:1. Select your product.2. Click on "Download".3. You see your mobile phone number already filled in and click on "Continue".4. your product will be provided to you in a text message or as a download link to your mobile phone through the mobile network of your operator.



What do I do with the download link I received?
1. Open the message sent to you. 2. Scroll down to the download link. 3. Click on the link and you will be immediately connected to the service content portal. 4. The download will start automatically. 5. When the download is finished, just save it. 6. Have fun with your product! Important notice: Never click interrupt during the download! Wait until the download is finished.



I haven't received my download. What is the problem?
Please make sure that the WAP settings on your phone are correctly configured. Depending on the brand of your mobile, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". Here are some hints on where to locate this setting.Nokia:- Services > Settings > Service Inbox settings- Messaging > Settings > Service Msg.Motorola:- Messages > Browser Msgs > Menu Button > Browser Msg Setup- Messages > Browser Messages > Browser Msg SetupLG:- Internet > Push Messages > ReceiveSamsung:- Fun Box > WWW Services > Push Messages > Setting- Fun Box > Wap BrowserSony-Ericsson:- Messaging > WAP Push > Allow Push- Wap Services > Push Messages- Messaging > Wap PushIf in doubt, please refer to your mobile's manual or ask your mobile's manufacturer for assistance.



I have received a bookmark instead of a ringtone?
The content items -screensavers, ringtones and games- are too big to be send by SMS. To get these items on your phone you have to download those by WAP. You receive this bookmark for that reason. The bookmark directs you to a downloadpage where you can download your order. Please check your WAP settings on your phone before you download your item. With some phones you don't receive a bookmark, but a download url. Please consult the instructions guide of your phone, when you encounter problems.



I get the error message: Too large to send back?
Some wallpapers, ringtones or mobile games are too big to download with the default WAP settings. You get this error message: Too large to send back. Change your WAP settings to continue and try again.



I get the error message: 'Invalid download data'?
Your WAP settings are probably not correct. Check your WAP settings at your mobile providers website and try again.

Pricing and services



How can I order the services and how will I be billed?
To order the service on the website, please enter your phone number, click "Continue", and immediately you will be provided with a SMS with all order details. Please reply to this SMS to continue with the registration process, or you will receive an sms with a pincode. Follow the instructions provided in the SMS in order to confirm your subscription. The charge will be deducted by your mobile network operator either from your prepaid balance or charged to your monthly bill, depending on your contract with your network operator.



Is there a notice period or a minimum membership term?
You can cancel a service at any time. Cancellation takes effect immediately. Please note that the service can be shown again on your monthly invoice from your mobile network operator, as the network operators' bookings are retro-actively.



What are my current service credits?
A) If you haven't logged in yet:Click on "Login for members" at the orderpage and enter your mobile phone number and password. On the top of the website in the right corner you see your current Credit status.B) If you have already logged in:On the top of the website in the right corner you see your current Credit status.



What happens if I want to order more content items than are included in my service?
Once credits for that week have been exhausted, no more items will be available until the following week.



Can I order individual content or do I have to order a service?
We currently do not sell individual content. You can order an available service.



How can I cancel a service?
You can cancel the service anytime: Send a sms STOP to 33112 (please carefully check from which shortcode you have received our service messages). You can also call our customer care number 60392125522or send an email to my@rgk.help.
I have been unsubscribed but still receive messages from 33112?
It is possible to receive messages from 33112 from another service provider. To cancel all messages you have to send STOP to 33112 in order to cancel all your subscriptions.
I did not know that I have to pay for the service?
On our website the price and terms of the service are mentioned. When you subscribe to the service you receive first a SMS message with the price information as well. When you confirm this SMS message then you are subscribed to the service and then the charges will occur.

Registration



How can I register with the service on the web?
Select a product or service that you would like to order. By clicking on the link, you will be taken directly to an order page where you need to enter your mobile number. Click Continue, and you will immediately be provided with a SMS with all order details. Please reply this SMS with ON to continue with the registration process. You are subscribed to the services and are granted access to the service content portal where you can select the content for your mobile phone. The content will be provided to you through the network of your mobile network operator. You will also receive a password by SMS. Use this password together with your mobile number for all your downloads at our content portal.



What do I do if I forget my password?
Go to the service website and click on 'Login for members'. There you find the link 'forgot my password'. Click on this link, enter your mobile number and you will be provided with a new password.



How can I change my password?
You cannot change your password. So please save your password that is sent to you by sms.



I have never been subscribed, but I still receive messages?
It is possible that you do not remember that you have subscribed to the service. In order to subscribe to the service you receive a message first that you have to confirm. Only when that is done you are subscribed. Always make sure that nobody else has access to your phone and is able to subscribe your phone number to our service without your permission. Check the messages you receive very well and from which number you receive them. Are the messages not send from number 32355 then contact your mobile operator customer care.



My child is minor and has subscribed for the service?
On our website and promotions it is mentioned that persons under 18 have to ask explicit permission from their parents or guardian. We cannot be held responsible or accountable if a minor child subscribes without parental permission. To unsubscribe you can send an SMS with STOP to 33112 (from your child’s phone). Or you can send a mail to our customer service with a request to unsubscribe: my@rgk.help. We act according the guidelines of the local mobile operators.
I received a confirm message on my phone but did not order anything?
Probably someone has (accidentally) submitted your mobile phone number to one of our websites. Please ignore the confirm message (which is free of charge) provided to you in case you did not request our service yourself and when you do not wish to subscribe to our service.

WAP settings



In order to make sure your download will work on your phone, get the correct WAP/Internet settings for your mobile phone now.
Please refer to your mobile's manual or ask your mobile's manufacturer for assistance.